Privacy Policy

1. Who We Are

Rio Fence Co. ("we," "us," or "our") is a fencing contractor based in Lincoln, Nebraska. We operate the website riofencelincoln.com and communicate with customers and prospective customers via SMS, email, and phone to provide estimates and service updates.

2. Information We Collect

We collect information you voluntarily provide when you:

• Submit an estimate request form on our website
• Initiate a chat conversation through our web chat widget
• Call or text our business phone number
• Interact with us via email

This information may include your first and last name, phone number, email address, property address or city, and details about your fencing project.

3. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and project inquiries
• Send appointment reminders and project status updates
• Follow up on estimates we have provided
• Send promotional messages about our services (only if you have opted in)
• Improve our website and customer communications

4. SMS / Text Message Communications

By providing your phone number and checking the SMS consent box on our estimate request form, you agree to receive text messages from Rio Fence Co. at the phone number provided.

Transactional messages (estimate follow-ups, appointment reminders, project updates) may be sent to anyone who has contacted us or provided their number in connection with a service inquiry.

Marketing messages (promotional offers, seasonal specials) are sent only to contacts who have explicitly opted in by checking the marketing consent checkbox on our form.

Message frequency varies based on your interaction with us. Message and data rates may apply. You may opt out at any time by replying STOP to any text message. Reply HELP for help. We do not share your phone number or SMS consent with third parties for their marketing purposes.

5. Email Communications

If you provide your email address, we may send you estimate confirmations, project updates, and follow-up communications. You may opt out of marketing emails at any time by clicking "unsubscribe" in any email or by contacting us directly.

6. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business (e.g., our CRM platform, email and SMS delivery services) — these providers are contractually required to protect your information
• Legal authorities if required by law or to protect our rights

7. Data Retention

We retain your contact information for as long as necessary to provide our services and maintain our business records. You may request deletion of your information at any time by contacting us.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications by replying STOP
• Opt out of email communications by clicking unsubscribe

9. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and is not linked to personally identifiable information. You may disable cookies through your browser settings.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.